What to Expect When You Call for Help

First, and most important, you’ll talk to a caring person who’ll listen carefully without judging you or your situation. Advocates can help you think about your options and help you determine what will work best for you.

Each domestic violence agency works with people of all races, ethnicities, ages, gender identities, sexual orientation, abilities, cultural backgrounds, religions, and all economic and social backgrounds. Programs offer all or some of the following services:

Safety Planning: A safety plan is a personalized and practical plan for reducing the risk of being hurt. Safety planning allows you to explore options and make choices regarding your individual safety and the safety needs of your children. A safety plan helps you to identify things you can do to better protect you and your children at home, school, work, and in the community. Your safety plan can change at any time, it is an evolving process based upon your individual situation.

Hotlines: Each domestic violence agency in Connecticut offers a free and local 24 hour hotline for crisis support, advocacy, and information and referrals. You do not have to be in crisis to call the hotline. There is also a statewide toll free domestic violence hotline at (888) 774-2900.

Support Groups: Day and evening support groups can provide you with a chance to share your experiences and explore your options for safety. In these groups, you are also offered the opportunity to connect with others who have similar experiences.

Children's Programs: Services are available for your children, which include educational and recreational activities, individual counseling, support groups, advocacy and referrals.

Counseling Services: Individual, short-term counseling provides you with a supportive environment for exploring your thoughts and feelings, resources and supports for you and family.

Shelters and Safehomes: Safe and confidential housing is available if you must leave your home because your safety is at risk. There you can receive safety planning, counseling, group support and help with exploring options for a safer future.

Advocacy: Advocates can support you in identifying and accessing community resources to meet your basic needs. Advocates can assist you in applying for services from social service agencies, courts, medical providers and others. Advocates can also provide emergency legal advocacy if you decide a restraining order is part of your safety plan.

Court Advocacy and Support: Family Violence Victim Advocates in criminal courts can describe what is to be expected in criminal and help you navigate your way through the court system. They can provide you with information about the court case, including protective orders and restraining orders, to help you make informed decisions.

Information and Referrals: Advocates have up to date knowledge about services and opportunities available in the community and positive relationships with people working in these programs. They can provide you with information about these programs and assist you with a referral.